2Comm blames technical difficulties for PRS dispute
Rating: Your Orange handset has too many numbers
A long running dispute (see here) I’ve had with service aggregator, Tanla Mobile, and content provider, 2Comm, has finally come to an end. 2Comm is blaming a technical mix up for the problem.
Strange, then, that this problem has only be highlighted by my refusal to be fobbed off.
What 2Comm’s CTO, Tony Kelly, claims has been causing the problem is the age of my own account with Orange. I’ve been with the company right from the start.
In the early days, in order to enable customers who use their handsets as modems, Orange ascribed two extra numbers to my account – one for fax and one for data. Kelly maintains that his company’s systems picked up my data number. Presumably this prevented the word ’stop’ from being associated with my main Orange voice number.
Kelly has promised to take up the whole issue with both PhonePayPlus (PPP) and Orange UK.
I’m still deeply puzzled as to how this issue has reared its head all these years later. I’ve been consuming content for ages. Another aspect puzzles me. If 2Comm’s system had trouble identifying my number in order to halt further premium rate texts, how come it had no such trouble billing me?
At least the matter is now finally closed as a cheque for the full refund arrived in the post today.
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