Strategic acquisition will allow service providers to use geo-located network data to improve the customer experience and achieve customer experience-driven network optimisation
September 3rd 2013. Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, has announced it has entered into a definitive agreement to acquire privately-held Actix for approximately $120 million in cash, subject to customary closing conditions. This acquisition expands Amdocs’ customer experience portfolio further into the network domain to manage customer experience across both networks and IT. The Boards of Directors of Actix and Amdocs have approved the transaction which, subject to the satisfaction of the conditions to closing, is expected to be completed by the end of September .
With the acquisition of Actix, the leading independent software provider of mobile network optimization solutions, Amdocs will be expanding its CES (Customer Experience Systems) portfolio with geo-located network data that will drive a variety of optimisation use cases.
The acquisition will position Amdocs as the first vendor to offer customer experience-driven network optimization based on a holistic view of the customer experience across all networks, BSS and OSS (business and operational support systems).
Geo-located network information provided by Actix’s solutions, combined with customer data and capabilities from Amdocs’ market-leading policy management, BSS and OSS systems, will allow service providers to support sophisticated customer experience use cases and take proactive action based on network performance to modify and improve the experience of a specific customer or group of customers.
As a result, service providers will be able to differentiate the customer experience and achieve cost-efficiencies with improved automation and optimization of their existing networks, as well as when rolling out new network technologies, such as LTE and small cells.
“Together, Amdocs and Actix will continue to pioneer development in network optimization, enhancing our position as the leading provider of network-independent solutions in this area,” said Bill McHale, chief executive officer of Actix.
“The combination of our assets, spanning network and IT, will offer service providers the most powerful customer experience driven network optimization solution available.”
“With this acquisition, Amdocs will continue to lead the way in customer experience innovation,” said Rebecca Prudhomme, vice president of product and solutions marketing for Amdocs.
“Linking network knowledge to customer insight, we will continue to deliver on the promise of our CES 9 portfolio to help service providers unleash the power of experience, while delivering operational efficiencies.”
Founded in 1991, Actix has employees located at offices around the world and is deployed at over 350 mobile service providers. In addition to product and solution synergies, Amdocs and Actix share numerous top tier customers.
Amdocs does not expect a material impact from the acquisition of Actix, if completed, in fiscal year 2013 or fiscal year 2014 non-GAAP earnings per share (excluding acquisition related costs and equity-based compensation expense, net of related tax effects).
The impact on GAAP results will not be known until after Amdocs completes the purchase price accounting for the acquisition. Amdocs may incur acquisition-related expenses in fiscal years 2013 and 2014 to account for certain costs related to the acquisition.
Actix creates software platforms that enable mobile operators to deliver better customer experiences, maximize network ROI and generate new revenues by locating, optimizing and monetizing their subscribers’ experience. Actix provides operators with real-time, geo-located, visibility and control over the Radio Access Network (RAN); the most critical part of a mobile operator’s infrastructure. With more than 20 years’ experience as a technology leader in the field of RAN analytics, optimization, Actix works with operators in more than 50 countries world-wide.
For more than 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and its 20,000 employees serve customers in more than 60 countries.