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ofcom imposes strict rules - pollack Ofcom fines EE £1m over complaints handling failures

Press release

July 3rd 2015. Ofcom has fined EE £1,000,000 for failing to comply with Ofcom’s rules on handling customer complaints. The investigation into EE (trading as 4GEE, Orange and T-Mobile) is part of Ofcom’s wider monitoring and enforcement programme to ensure communications providers are dealing with customer complaints appropriately and fairly. Ofcom’s investigation found that, over the period investigated – from 22nd July 2011 to 8th April 2014 – EE did not provide certain customers with accurate or adequate information about their right to take their complaint to an alternative dispute resolution (ADR) scheme. Continue reading

Github_growth GitHub’s planned expansion and growth in Europe

Press release

June 17th 2015. GitHub is announcing the European expansion of its collaborative software platform. With over 9.5million users already established globally, the company is looking to support them with teams now in place across Amsterdam, Germany, the UK and France. Within Europe the creation and maintenance of software is of growing importance. It not only builds a base of intellectual property, creative talent and revenue – it also generates further income. This income is massive now, and it’’s growing all of the time. Pierre Audoin Consultants (here) estimates that, from 2009 to 2020, the revenue from license fees, services and paid web-based software will increase from €231 billion to €385.5 billion. Continue reading

Home is where the signal isn’t

40% of Brits living with mobile phone blackspots

Global Wireless Solutions’ mammoth study of wireless connectivity in UK homes combines data from extensive programme of engineering-level testing inside properties with results from nationwide poll

1 in 14 calls fail during in-home testing of EE’s voice network in London – only 1 in 174 test calls failed on highly reliable O2 voice network

All of the big 4 UK operators are having difficulty extending their 4G networks into British homes

Kitchens most liable to be mobile dead-zones and therefore best for quiet family dinners; Liverpool and Cardiff worst UK cities for blackspots in homes

Brits living in Georgian homes and homes built in the Noughties most likely to feel blackspots are marring their indoor mobile experiences

Press release

Global Wireless Solutions (GWS), the mobile network testing company that revealed the extensive blackspots affecting UK train commuters, has released the findings of its mammoth study of wireless connectivity in British homes. For its independent study, GWS polled 2,000 UK adults, and spent 6 weeks collecting and analysing data from inside London homes. Continue reading

removing the stress - newing Elitetele.com launches free tool for upcoming Ofcom changes

Press Release

June 9th 2015. With [UK comms regulator's] Ofcoms new regulations for B2C (Business-to-Consumer) businesses using NGNS (Non Geographic number services) coming into force on 1st July [2015], organisations must prepare now to clearly display on their advertising the cost of the call to consumers, says Elitetele.com. To make this process as smooth as possible, Elitetele.com has created a free online too here which generates an Ofcom compliant advertising message unique to the number a business advertises. Continue reading

mobile_payments_pic ImpulsePay to launch Payments Page Editor

Web app allows merchants and retailers to maintain branding through the mobile payment experience

Press release

June 8th 2015. ImpulsePay has launched a Payments Page Editor, a new enterprise web app that will empower merchants and retailers using its mobile payments service, BillMobile, to provide a better end user payment experience. The merchant will be able to maintain a consistent brand for their users through the payment process, including adding new offers at short notice, resulting in more transactions and less payment drop out. The introduction of the Payment Pages Editor means that for the first time merchants using the BillMobile Charge to Mobile payment service will be able to design and launch bespoke payment pages from scratch for mobile ready e-commerce stores. Continue reading

Connected cars to Represent 20% of global car market by ’19, says Juniper

Telematics to remain the M2M sector champion despite high growth in smart-metering

June 2nd 2015. Leading hi-tech analysts Juniper Research are forecasting that the telematics sector will continue to outperform all other M2M markets over the next five years, in revenue terms, with one in five passenger vehicles connected globally by 2019. Smartphone-based models have become the key disruptor for M2M, as sectors such as healthcare, consumer electronics and retail continue to evolve. Juniper Research forecasts that the M2M sector will generate service revenues of over $40 billion globally by 2019 – doubling the size of today’s market. Continue reading

Yttro_logo A brand new mobile expedition experience

Press Release

March 20th 2015. Chances are, consumers have heard of Bejewelled, Angry Birds, and Temple Run. So have all their friends. (And so has most of the world.) Beyond these famous names, though, what else is there? Many have a feeling that a whole hidden trove of games is waiting to be discovered. But how does one find them? They’re not on the iTunes Top 10, or on the Google Play store. It’s possible to furtively/hopefully try typing specific things into the search bar: – such as ‘racing’ or ‘car. However, when the result is a drop-down list of 10 out of a myriad of search results, the whole thingfeels hopelessly tedious. The world of mobile games deserves to be discovered in a way that does fuller justice to the amount of diversity, possibility, and fun out there. As current platforms don’t seem to cut it, so Yttro Mobile has created its own. Continue reading

European nations accelerate alongside America in the programmatic race

Press release

May 20th 2015. The last twelve months show significant growth in the programmatic marketplace thanks to broader adoption of programmatic buying on all channels around the globe, according to the new Advertising Intelligence Report from Turn, the digital hub for marketers. As brands and agencies embrace programmatic, the landscape for mobile and video has seen increased spending and growing competition as EMEA and APAC markets continue to mature towards stable levels of high competition. The report shows data-driven marketing trends worldwide from April 2014 through March 2015, compared with the same period last year – April 2013 through March 2014. Continue reading

LTE_networks_070115 GSA confirms 360 LTE networks commercially launched by Q1 2015

Strong growth in LTE-Advanced and VoLTE deployments

Press release

January 7th 2015. 360 operators have commercially launched LTE networks and service in 124 countries, according to data released by GSA (Global mobile Suppliers Association) in the latest update of the Evolution to LTE report. 96 LTE networks were launched in 2014. The most widely used spectrum for LTE network deployments continues to be 1800 MHz (3GPP band 3). 158 LTE1800 networks are commercially launched in 76 countries. 1800 MHz is used in almost 44 per cent of LTE network deployments and also has the largest user devices ecosystem. Over 42 per cent of LTE user terminals can operate in the 1800 MHz band. Continue reading

adyen-pay-jan15 Over 27% of global online transactions are now on mobile devices says Adyen

The USA shows strong growth to 26.7%, while the UK leads the way at 44.4%

Press release

April 30th 2015. Adyen, the global payments technology company, has published its quarterly Mobile Payments Index (MPI), which tracks mobile payment data from web-based transactions across Adyen’s customer base. Online payments made using mobile devices continues to rise globally according to the findings, now accounting for 27.2 per cent of the total online payments made in Q1 2015 – up from 25.8 per cent on the traditionally high online spending period of Q4 and up a massive 39 per cent on the corresponding period last year. The average transaction value (ATV) of digital goods purchased via tablets has surpassed the figure for desktops/laptops for the first time since Adyen began publishing the Mobile Payments Index in June 2013. Continue reading

sure-shot mood booster - brecht Doodle app makes organising social meet-ups effortless

Free app puts a stop to the endless & painful game of planning ping pong

Press release

April 15th 2015. Doodle, the world’s most popular social planning tool, has launched its new iOS app for the iPhone. The free app spells the end of organisational chaos amongst friends, lovers or family members to ensure users always get a date in the diary for those unforgettable social occasions. Trying to get a group of friends, relatives or, even worse, stags and hens to agree on date and time for a social event is a stressful and painful task. In fact, research shows that 61 per cent1 of Brits have axed group events after the agonising and drawn-out planning process of sorting out a date. Continue reading

Buzzcity-banking Mobile banking booms but customers still unaware of its possibilities

Banks evolving their mobile strategies, but communications with customers are outmoded says BuzzCity

Press release

April 15th 2015. Ongoing global research from BuzzCity reveals that mobile banking continues to increase, but a skewed approach to communications means banking customers are confused as to the range of features and services available to them. And although nearly all banks now offer mobile banking services, marketing efforts to communicate to their customers remain traditional, with TV cited as the most used medium for promotions (42 per cent). Continue reading

WideOrbit’s WO Mobile solution expands SMS capabilities of TV & radio

Addition of studio chat, subscription centre and other new features lets broadcasters involve audiences in programming, news and advertising campaigns from their mobile devices

Press release

April 10th 2015. WideOrbit, a leading provider of advertising management software for media companies, has announced key updates to WO Mobile, its mobile campaign tool for engaging consumers on mobile devices with targeted SMS and MMS campaigns. The latest release of WO Mobile adds features developed to enhance broadcaster engagement with on-the-move audiences, including Studio Chat, a Subscription Centre and customisation of direct response advertising campaigns. Continue reading

Christopher_dean New report finds over 60% of all in-game revenues are generated by only 0.23% of players

Is the mobile games business getting smarter?

Swrve releases 2015 mobile monetization report covering 20 million players of free mobile games
Average monthly spend increased 33% from 2014

Press release

April 9th 2015. Swrve , the world leader in mobile marketing automation, has announced the results of its latest 2015 Mobile Monetisation report. The just-published report reveals that free-to-play game revenue remains skewed towards a small group of most active spenders – with just 0.23 per cent of all players accounting for 64 per cent of all revenue. The report covers the latest industry data relating to the monetisation of free-to-play game players on mobile, based on real user data covering tens of millions of mobile gamers. Continue reading

Global Wireless Solutions launches new version of enterprise-grade network diagnostic app

This one is for consumers
New iPhone app based on same powerful engine used in GWS’s enterprise product
Consumer app features streamlined interface for network testing

MARCH 24th 2015. Global Wireless Solutions (GWS), the world’s leading independent mobile network testing and analysis company, has released an iOS version [Apple iPhone] of its enterprise benchmarking app for consumers. The enterprise version of GWS’s app (currently only available on Android devices) is the most configurable diagnostic app on the market and was designed to allow RF engineers and other wireless experts to measure real-time engineering level data. Continue reading