Category Archives:
mobile news

vital customers can access all info - neudegg Ofcom hands out mega fine to UK’s EE

Is BT buying the right UK MNO we wonder?

Quite frankly a one million pound fine (£1 m) handed out to a player in the UK’s mobile telecoms business is nothing short of extraordinary. But that’s what’s just happened to leading UK MNO [Mobile Network Operator], EE, which has been on the wrong end of UK telecoms watchdog, Ofcom‘s, wrath. The fine was for failing to comply with Ofcom’s rules on handling customer complaints. Regular GoMo News readers will remember that we’ve been on the wrong end of EE’s customer relations more than once. See ‘EE says today is in 65 days time’. It also raises the question of whether UK entrenched telecoms operator, BT, is buying the right UK MNO. Especially given that EE’s High Street presence is allegedly what BT picked EE and not O2. Ofcom’s consumer & content group director, Claudio Pollack, wasn’t too please. He commented, “It’s vital that customers can access all the information they need when they’re pursuing a complaint.” Continue reading

ofcom imposes strict rules - pollack Ofcom fines EE £1m over complaints handling failures

Press release

July 3rd 2015. Ofcom has fined EE £1,000,000 for failing to comply with Ofcom’s rules on handling customer complaints. The investigation into EE (trading as 4GEE, Orange and T-Mobile) is part of Ofcom’s wider monitoring and enforcement programme to ensure communications providers are dealing with customer complaints appropriately and fairly. Ofcom’s investigation found that, over the period investigated – from 22nd July 2011 to 8th April 2014 – EE did not provide certain customers with accurate or adequate information about their right to take their complaint to an alternative dispute resolution (ADR) scheme. Continue reading

RIP inventor of SMS/text Matti Makkonen

SMS long ignored in USA thanks to not-invented-here

Here at GoMo Towers we were saddened to learn of the death of famous Finn, Matti Makkonen, who is widely acknowledged as the inventor of the Short Messaging Service (SMS) which is now best known as text messaging. Essentially what Makkonen did was to realise the potential for the use of the standard signalling channel for brief messages. Makkonen thus decided on 160 characters whereas Twitter uses less. The original objective with SMS was to enable test engineers to communicate briefly with each other as part of network infrastructure installation and setup. Now look at it. Bizarrely, the USA took a long time to implement text message services as we now know them today. Chiefly as the result of the ‘not-invented-here’ syndrome which was rife at the time. Continue reading

it's early days - Doku Air of disbelief greets EU roaming news

Will the charges definitely disappear in 2 yrs time?

It seems that data roaming charges will be abolished within the European Union [EU] by June 2017, according yesterday’s [June 30th 2015] announcement from EU regulators. Not everyone is convinced that the end is definite. uSwitch.comtelecoms expert, Ernest Doku, commented, “It’s early days and, like the debates over scrapping EU roaming charges, these good intentions could still unravel.” Mark Windle, head of marketing with OpenCloud warned that MNOs [Mobile Network Operators] need to innovate in order to combat their squeezed revue streams. Meanwhile David Walker, a vp with Tangoe, warned, “Companies will find that true bill shock comes from data usage not phone calls in the future.” Continue reading

power_bar 35p EE Power Bar won’t work with our Moto G

But then the UK MVNO doesn’t range this handset

On the very first day [June 24th 2015] that EE made its second batch of ‘Power Bar’ mobile device chargers available to consumers, GoMo News managed to rush into the Epsom EE phone store and claims its Bar. Obviously we’ll be accused of nit-picking but for some reason best known to itself, when EE sent us the code to claim our ‘free’ unit, it cost us 35 pence to receive that SMS [text]. But the biggest disappointment turned out to be that the Bar won’t charge our loan Motorola Moto G. However, it has no problems with our BlackBerry Q5. Worked a treat. Continue reading

Funny – ARM holdings looks good to us

Maybe Bernstein hasn’t heard of the IoT, then?

Cambridge based microchip designer, ARM, has come in for a bit of stick recently. Apparently a respected market analyst, Bernstein, has decided that the bottom has dropped out of smartphones. So this news affected both ARM and iconic device maker – Apple. This is intriguing because we can bet our bottom dollar that Bernstein never realised that ARM was founded as a result of co-operation between Acorn (the UK home computer maker) and Apple. Anyway, the good news is that there are plenty of positive signs for ARM. For starters, Xiaomi – the Chinese smartphone manufacturer enjoying major success in India, is a good ARM customer. And recently, Hong King based FIH Mobile (which makes the Xiaomi smartphones) forecast that its own profit will more than double. In the meantime, ARM has show that it knows the way things are going in the mobile world and is behind wearable technology as well as the IoT [Internet of Things] which we all used to known as M2M [Machine-to-Machine] technology. Continue reading

Outlook_screen Microsoft to end Outlook Andriod app support pre ICS/4.0

Beast of Redmond slips back into its old ways

It seems that Microsoft is planning to end support for the old version of its Outlook app for Android on handsets which cannot run Android 4.0 (Ice Cream Sandwich) or above. This is due to happen on on July 31st [2015]. So it’s a jolly good idea for consumers to ensure that their Android handsets are running Version 1.2.23 of the Outlook which is the very latest version of the app that appeared on June 25th [2015]. Download it from here. Versions installed before January 29th [2015] (when it also introduced Outlook for iOS) will shortly become defunct, therefore. This doesn’t leave owners of older Android handsets high and dry, however. There are ways around the problem, of course. However, its is indicative of Redmond based Microsoft’s attitude to customers who can’t be bothered to update their hardware. Much like those still running Windows XP on perfectly good PCs. Continue reading

T-Mobile to launch Jump on Demand

Apparently the US MNO is amping up existing ‘un-carrier’ initiatives

T-Mobile USA (the US based MNO [Mobile Network Operator]) is to launch on June 28th [2015] ‘Jump on Demand’ – an enhanced frequent-upgrade programme which builds upon its existing Jump offering by letting customers upgrade their smartphones as much as three times a year. Jump on Demand, unlike the original Jump programme does not require a $10 monthly membership fee. Plus customers don’t have to pay off half a device’s cost prior to upgrading. Furthermore, it also does not include device protection. “Jump on Demand is T-Mobile’s way of getting into the device-leasing business while simultaneously satisfying customers who desire easier, more frequent smartphone upgrades,” commented Tammy Parker, a senior analyst with Current Analysis. Continue reading

music festival feature Glasto goers are able to get ‘free’ Power Bar early

Just text Festival to 3650 and get one early

There’s nothing like a good story to flush out the real truth. As we said in our original story ‘Glasto fans have no chance of a free EE charger‘, ”We’re sure that EE has, in fact, got a great counter to our allegations.” Indeed, the company has a really good one. Anyone attending the UK’s Glastonbury music festival has actually been able to obtain their ‘free Power Bar’ from June 18th [2015]. So in plenty of time for the June 24th [2015] start of this event. If you are wondering what a Power Bar is, well it’s effectively a portable mobile charger. And EE customers going to the event were advised to text “Festival” to 3650 from the 15th June [2015]. But you had to register your mobile phone as attending for this to work. Continue reading

removing the stress - newing Elitetele.com launches free tool for upcoming Ofcom changes

Press Release

June 9th 2015. With [UK comms regulator's] Ofcoms new regulations for B2C (Business-to-Consumer) businesses using NGNS (Non Geographic number services) coming into force on 1st July [2015], organisations must prepare now to clearly display on their advertising the cost of the call to consumers, says Elitetele.com. To make this process as smooth as possible, Elitetele.com has created a free online too here which generates an Ofcom compliant advertising message unique to the number a business advertises. Continue reading

Mail on Sunday calls for action over bill shock

MNOs should bring security & protection in line with banks

The leading UK national newspaper, the Mail on Sunday, has called for more protection for consumers over ‘bill shock’. This follows a complaint from a British woman, Laura Harris, over a £2,000 ($3,100) bill she managed to run up with local MNO[Mobile Network Operator], Vodafone. The worrying thing is that she managed this feat mostly by linking her Apple iPhone to a Microsoft Exchange email server. She discovered the cause by contacting a specialist firm, Forensic Mobile Services, which claimed that “Exchange email services have known technical issues that can result in high data usage when used on Apple devices.” Known by whom, GoMo News would like to know? Anyway, Ms Harris and the Daily Mail (here) have subsequently called for UK MNOs to bring security and protection in line with banks [financial institutions]. Continue reading

it's early days - Doku Apple’s entry into UK mobile payments could be gamechanger

So market watcher, uSwitch.com, seems to think

“When the world’s biggest company wades into mobile payments, you know it’s going to be a game changer,” says Ernest Doku, a technology expert with uSwitch.com. “The support of some of the UK’s best known retailers, from Marks & Spencer to the Post Office, doesn’t hurt either,” he added. We all know, of course, that the introduction of Apple’s iTunes changed the face of music retailing. Now the Apple brand is being brought to bear on the whole concept of a mobile wallet, which has yet to become mainstream. What has Apple got which the opposition hasn’t? The answer appears to be a higher level of security – particularly with fingerprint recognition. Continue reading

Paul_paterson ImpulsePay harnesses web app for payments customisation

Payments Page Editor provides merchants with more flexible mobile payments

The power of web based apps has been harnessed by leading mobile payments expert, ImpulsePay, to provides merchants with more flexible mobile payments options. Effectively, the company’s new Payments Page Editor, enables merchants and retailers using the company’s mobile payments service, BillMobile, to maintain a consistent brand for their users through the payment process. This means that merchants can introduce new offers at short notice. For the first time, merchants using the BillMobile Charge to Mobile payment service will be able to design and launch bespoke payment pages from scratch for mobile ready e-commerce stores. Continue reading

mobile_payments_pic ImpulsePay to launch Payments Page Editor

Web app allows merchants and retailers to maintain branding through the mobile payment experience

Press release

June 8th 2015. ImpulsePay has launched a Payments Page Editor, a new enterprise web app that will empower merchants and retailers using its mobile payments service, BillMobile, to provide a better end user payment experience. The merchant will be able to maintain a consistent brand for their users through the payment process, including adding new offers at short notice, resulting in more transactions and less payment drop out. The introduction of the Payment Pages Editor means that for the first time merchants using the BillMobile Charge to Mobile payment service will be able to design and launch bespoke payment pages from scratch for mobile ready e-commerce stores. Continue reading

- cotterrell O2 helping Exterion to better target Tube users

It’s all about the Out-of-Home sector

This could well be ground breaking stuff. Telefónica UK (which owns the O2 brand) has entered a partnership with Exterion Media, aiming to provide better targeting for those using the London Underground (best known as The Tube). Telefónica is utilising its Smart Steps solution to furnish anonymous data from across its mobile network of 24 million O2 devices. This will provide, for example, the ability to highlight certain stations, days, and times by audience affluence and other lifestyle perspectives. Continue reading