Category Archives:
Mobile Operators

slash OPEX support costs - abhari Tweakker makes important inroad into US MVNO market

Provides its device guides to GIV Mobile

In an important step in its drive into the USA’s MVNO [mobile virtual network operator] market, Tweakker has announced a tie with GIV Mobile. The MVNO claims to be the third oldest no-contract wireless company in the USA – created by PTEL Mobile, its parent company. As the name implies, GIV Mobile donates 8 per cent of the monthly plan amount to the charity of the subscriber’s choice. That’s a bit like the people’s operator (TPO) in the UK which gives 25 per cent.  Crucially, by deploying Tweakker’s device guides on its website, GIV claims to have slashed its OPEX expenditure. Continue reading

Chinese office to be powerhouse - poulsen GIV Mobile & Tweakker boost charity incomes

Tweakker’s Device Guides provide the US MVNO’s subscribers flexible smartphone self-care and greater customer care experience at lower operational costs

Press release

November 17th 2015. Spirent Communications‘ device intelligence business unit Tweakker has announced that it has won a customer care contract from American mobile virtual network operator [MVNO] GIV Mobile. The contract enables the MVNO to embed Tweakker’s smartphone Device Guides on its website which seamlessly connect to Tweakker’s cloud. As a result, care agents can now solve any customer smartphone issue from joining its network and throughout the subscriber lifecycle. Continue reading

lars_houbak2 Guest Post: – VoLTE – $1bn invested but little return

by Lars Houbak, general manager of Spirent Mobilethink

Heralded as the most disruptive mobile technology yet, more than an estimated one billion dollars has already been invested by operators to make their networks capable of handling Voice over LTE (VoLTE) traffic. But the return to date on those investments so far is minimal. The expected traffic hasn’t happened partly because of device manufacturers failing to upgrade most of their smartphone build with VoLTE Device Management (DM) support. This is the missing link between the users and an easy and hassle-free VoLTE service. Here Lars Houbak explains why device management support in devices is fundamental for the mobile industry to successfully roll out VoLTE services and for MNOs [Mobile Network Operators] to start getting a full return on investment. Continue reading

Industry reaction to BT’s takeover of EE

Meanwhile the Three/O2 looks increasingly uncertain

It seems that the UK’s CMA watchdog has provisionally approved the merger of BT – the incumbent telecoms operator and leading UK mobile network operator [MNO] – EE. It seems that this permission was widely anticipated but it appears that the efforts of Hutchison Whampoa – owner of the Three mobile network, to acquire rival MNO – O2 may not be so successful. Here is some industry reaction to this news … Mark Soden, md for Technology, Media and Telecoms (TMT) practice at Norman Broadbent commented, “Sceptics in the sector are up in arms about BT’s potential acquisition of EE, but the huge advantages are clearly being ignored – the combined business is a positive development that will benefit customers.” Matthew Howett, practice leader for regulation with with Ovum, said, ” Of course the more challenging transaction to win regulatory approval will be that of Three/O2. Continue reading

UK’s Mobile Infrastructure Plan isn’t working out

Rural mast rollout just hasn’t happened

It seems that the UK government’s good intentions in aiming to fund the rollout of cellular/4G to remote areas – so-called ‘not-spots’, just hasn’t worked. Known as the Mobile Infrastructure Plan (MIP), the intention was to provide around £150 million of funding to help build some 600 cellular masts. This initiative started some four years ago [2011] but to date [October 2015] a mere six have actually been completed. The onus is on the two UK mobile network infrastructure providers – Arqiva and the Wireless Infrastructure Group, to get the relevant planning permissions. But the dice are heavily loaded against them. Curiously, one unexpected consequence is that Airwave (the UK TETRA supplier) has been given a stay of execution. Continue reading

TalkTalk breach may aid security software vendors

UK MNOs should look to beef up their customer service systems

The extremely high profile cyber attack on one of the UK’s leading ISPs [Internet Service Providers] could prove good news for those offering security solutions for MNOs’ [Mobile Network Operators] customer service systems. The victim last week [October 2015] was TalkTalk. However, its parent company – the Carphone Warehouse, was a victim of a similar attack back in August [2015] when cyber criminals reputedly gained access to the bank details of 2.4 million customers. That number included some customers of Carphone’s MVNO [Mobile Virtual Network Operator] – Here at GoMo Towers we view this latest attack as a wake-up call for MNOs and suggest that UK based MNOs,  should look to beef up their customer service systems. Continue reading

two thirds + of  contract customers now 4g - milsom EE builds on lead as Europe’s largest 4G MNO

Adds 1.7 million accounts in just 3 months

It seems that leading UK MNO [Mobile Network Operator], EE, is continuing to acquire new 4G customers at an impressive rate. The operator has added 1.7 million accounts in just three months (up to September 30th 1015). That takes EE’s total 4G customer base to 12.6 million. The company hopes to hit 14 million 4G users by Q1 2016. It has also reached a milestone whereby over 50 per cent (52 per cent)  now have 4G. It attributes part of it 4G growth to tablets and also Apple iPhone sales. Good job, then that EE’s then CEO, Olaf Swantee, met up with Apple’s Tim Cook to ensure the latest iPhone supported EE’s own flavour of 4G (See ‘EE’s Swantee confirms personal intervention over iPhone 5‘). Continue reading

courtesy Tourist advice sites should track reviewers’ location

Sad tale of an Oxford Indian restaurant owner

One particular story which caught our attention here in GoMo Towers, concerned Aziz Rahman, the irate owner of an Indian restaurant in Oxford, England. His establishment, the Aziz, had been the victim of just one poor review – by a single alleged customer, on the trip advisory web site – TripAdvisor. It appeared that at least another four Indian restaurants in the same area had been the victims of poor reviews. One of the dead [obvious] giveaways was that all these low scoring reviews had recommended a rival Indian eating house. So Mr Rahman was eventually able to get the offending review revoked. However, this has struck the GoMo News team as an ideal opportunity for some go-getting trip advisory site by harnessing location technology. Continue reading

key to drive further into BYOD - stevanovski ACN’s Flash Wireless selects Tweakker for BYOD play

Press release

October 22nd 2015. Spirent Communications’ device intelligence business unit Tweakker has announced a US-wide connectivity and device guide agreement with Flash Wireless.  As the wireless division of ACN, the world’s largest direct seller of telecommunications, energy and essential services, Flash Wireless gives consumers the power to choose from the nation’s top networks, contract and no contract options, and the choice to bring along a favourite device or upgrade to a new one – and all at an outstanding value. Continue reading

stuff - rosewell Guest Post: The mobile web is broken & even Google knows it

by James Rosewell, CEO with 51 Degrees

Earlier this month [October 7th 2015], Accelerated Mobile Pages (AMP) arrived from Google endorsed by some of the most prestigious names in publishing and technology. Google’s introductory blog states … “Publishers around the world use the mobile web to reach these readers, but the experience can often leave a lot to be desired. Every time a webpage takes too long to load, they lose a reader – and the opportunity to earn revenue.” Consequently, brands like the BBC, The Guardian, The Wall Street Journal, Twitter, LinkedIn and WordPress are all involved with AMP. What this declaration implies – supported by many authoritative voices in publishing and technology, is that – from a revenue perspective, the mobile web is broken. Continue reading

Counterfeit handsets present major challenge to African MNOs

Luckily Mobilethink believes it has the ideal solution

The use of cloned or counterfeit mobile handsets is a problem which MNOs [Mobile Network Operators] and MVNOs [Mobile Virtual Network Operators] in mature markets can afford to ignore. But that’s not the case in Africa. Such devices may form anything between 10 and 20 per cent of an African operator’s device base, according to Mobilethink. A genuine GSM handset should, of course, have a unique IMEI number. But that would involve paying the GSMA. Hence the popularity of counterfeiting. Additionally, the company quotes the Communications Commission of Kenya (CCK,) as claiming that sub-standard components are often used in manufacturing cloned devices which have not been put through safety checks and might emit higher than recommended radiation levels. Hence, some countries such as Kenya and Nigeria have introduced legislation ordering carriers to trace and block cloned and counterfeit devices. It’s a nightmare for African MNOs but Mobilethink thinks it has the answer. Continue reading

- gamberini Italian MVNO CoopVoce driving new revenues with Spirent Tweakker

OTA configuration settings to MVNO’s growing BYOD fleet gets shoppers online in seconds

Press release

September 30th 2015. Spirent Communications‘ device intelligence business unit (Tweakker) has announced that it has won a service contract from CoopVoce, one of the largest mobile virtual network operators [MVNOs] in Italy to provide its Tweakker solution . This will provide over-the-air (OTA) device configuration settings to CoopVoce’s growing and diverse ‘bring your own device’ [BYOD] fleet, for improved customer experience and increased revenues. The MVNO is a new venture of the giant retail chain COOP, which has more than 1,000 hypermarkets and supermarkets in Italy. Continue reading

power_bar_check Unlucky EE Power Bar users get lucky

EE offers E1-6 possessors £20 voucher

It seems that leading British MNO [Mobile Network Operator], EE, is more than a little anxious for its customers to return a batch of potentially unsafe mobile power chargers. Known as Power Bars, the batch in question have “Model No: E106″ written down their side. These devices “could pose a fire safety risk “, the operator says. So, in order to entice the few remaining possessors of these units back into their local EE store, EE is giving them a £20 voucher in return. The voucher does, of course, have to be spent in the EE online accessories store here. Sadly, Power Bars “from any other batch are not affected by this recall.” So, no voucher for us, then. Continue reading

Tweakker’s Fit4Market scores coup with US handset vendor

Software helps both smartphone vendors & MNOs save money

As something of a breakthrough for cellular software specialist – Tweakker (which incidentally is now part of Spirent Communications), the company has just signed a deal with a  US-based handset supplier – Sky Devices. The product which Sky will be embedding into the OS of its Android based smartphones is called Fit4Market. The enormous advantage to employing Fit4Market is that it helps any handset maker to supply its smartphones into an enormous range of M & MV  networks worldwide which utilise the GSM cellular standard. So in the USA that means AT&T plus T-Mobile. In effect, Tweakker’s software removes the onerous burden of testing an Android smartphones against local mobile network operators (MNOs) or mobile virtual network operators (MVNOs). settings. As one happy Tweakker user put it – using Fit4Market is a no-brainer for all levels of handset suppliers. Continue reading

all OEMs should embed - poulsen New carrier-agnostic embedded connectivity app fuels Sky Devices global growth plans

Tweakker’s Fit4Market application from Spirent Communication accelerates the OEM’s time to new markets, eliminates costly field testing

Press release

September 15th 2015. Spirent Communications‘ device intelligence business unit - Tweakker, has announced that it has entered into a global supply agreement with mobile phone manufacturer, Sky Devices.  As a part of this agreement, the Tweakker‘s Fit4Market instant connectivity app will be embedded into every new Android smartphone to be built by Sky Devices. Continue reading