Category Archives:
Mobile Operators

Lars_Houbak Guest Post: BYOD is the beginning of the end for subsidised handsets

by Lars Houbak, general manager with Mobilethink

Mobile network operators [MNOs] & MVNOs in most regions have experienced steady erosion in ARPUs since 2010 according to analysts Strategy Analytics. Despite a collective $700 billion investment in infrastructure over the past ten years, revenue growth has been almost flat since 2007. Subscriber acquisition and retention costs (SAC/SRC) take 27 per cent of a Western European operator’s operational expenses (OPEX). Out of that, 69 per cent goes to device subsidies and can take as much as 19 per cent of a typical operator’s OPEX. Forward profitability is therefore threatened due to combined flat revenue and increasing subsidy costs. Continue reading

wifi_calling iPhones are compatible with EE’s WiFi calling service

No clear indication that it is UMA based, though

It seems that leading UK MNO [mobile network operator] EE has finally decided to join the Wi-fi offloading camp by offering a new service called WiFi Calling. The company openly admits that this capability is initially severely restricted. But it has mistakenly given the impression that the service is limited to Android and Windows Phone based devices only. The reality is that most recent Apple iPhone are also capable of enjoying the service. This development leaves Vodafone as the only UK MNO presently not offering a Wi-fi offloading solution. Although GoMo News would argue that its femtocell based Sure Signal offering is extremely similar. Continue reading

caudwell's image didn't benefit from the collapse Another VC to look into UK’s Phones4u demise

Asking for access to investigation into High Street retailers’ demise

There is, of course, a perfectly logical explanation for the collapse of one of Blighty’s largest High Street mobile phone retailers last year [2014]. The company lost its last two Brit MNO [Mobile Network Operators] – out of four- as partners for handset contract sales. And that’s the reason given for placing Phones4U into administration by BC Partners – the VC firm which was effectively controlling the retailer at the time. However, its obvious that others besides GoMo News thinks that there was more to it than was revealed. (See ‘Complex series of events lead to Phones4U demise‘). Now a story in The Sunday Telegraph claims that Cyrus Capital partners have joined Stonehill Capital Partners in approaching the administrators – PwC. The pair want access to an investigation carried out by legal firm, Quinn Emmanuel, into the circumstances leading up to Phones4U’s demise. Continue reading

it's working and ready to go - winand Fuel cells to put India MNO on cutting edge technology

GoMo News suspects the MNO in question is Ascend Telecom

A UK based company, Intelligent Energy, has apparently struck a deal to deploy its fuel cell technology to power cellular base stations in India, according to a recent report in The Sunday Telegraph. The deal will make India the first country to deploy this cutting-edge technology within the cellular industry. Intelligent Energy will apparently replace up to 26,000 diesel generators with fuel cells. The newspaper didn’t name which Indian based mobile network operator [MNO} will utilise its products but . GoMo News. discovered that the company has been participating in trials with Ascend Telecom in Uttar Pradesh West. Continue reading

-bhas 5G revenues to kick in by 2025 says Juniper

Predicts they’ll be worth $65bn globally

A healthy adoption rate for 5G services has been predicted by British market analyst,  Juniper Research. The new report ‘5G Market Strategies: 4G LTE Evolution, Spectrum Analysis & Opportunities 2015-2025,’ forecasts with service revenues set to exceed $65 billion by 2025. That’s compared to just $100 million during its first year of commercial services in 2020. To put that in context, that figure would represent approximately 7 per cent of all mobile network operator [MNO] billed service revenues. Whilst the first commercial roll outs are expected in 2020, Juniper says, widespread adoption will only occur from 2025. Continue reading

charge my mobile box is already ticked GoMo accidentally places bet using Payforit

Pen in pocket bets with i.wintheprize.uk

Here at GoMo Towers, we’d have to recommend opting out your handset from the UK’s Payforit mobile payment service at present. That’s because we appear to have placed a bet whilst driving along. Which means the pen in our pocket managed to bet £8 with i.wintheprize.uk. When we tried to track down the operator of this service, we had a great deal of trouble. The company is called BigWin Ltd and a spokesperson told us, “Obviously the pen in your pocket entered the competition.” It’s a shame to recommend this negative action because we’d used Payforit originally to purchase a bus ticket. Won’t be doing that again in a hurry. Continue reading

ringing - poulsen All MVNOs should be Tweakker-enabled says president of Ready Wireless

Press release

August 6th 2015. Last month [July 2015] Spirent Communications’ device intelligence business unit announced a groundbreaking agreement with Prepaid Wireless Wholesale, North America’s largest mobile virtual network enabler/aggregator (MVNE/MVNA). The agreement enables the device intelligence solution of Spirent Tweakker to service the connectivity needs of American mobile virtual network operators from New York to San Francisco. Ready Wireless was first to sign up for PWW’s offering of Tweakker to USA-based mobile virtual network operators [MVNOs]. Continue reading

web site recall message EE forced to recall portable chargers batch

E1-06 hasn’t helped UK MNO with customer retention

UK leading MNO [Mobile Network Operator], EE, doesn’t seem to be having much luck with its ‘Power Bar’ customer retention scheme. GoMo News would speculate that this marketing project was aimed at retaining high-to-medium spending customers. Sadly, however, anyone with a Power Bar – the portable mobile charger, with a batch number of E1-06, needs to return the device to EE PDQ [Pretty Damn Quick]. That’s because EE has noticed a number of cases where these chargers could potentially overheat and therefore constitute a fire risk. Continue reading

diego_reunion Plane debris points to Diego Garcia as MH370 intended destination

Aussies were searching sea 3,000 miles from La Reunion

Here at GoMo Towers, we always have been ready to entertain any theories as to what actually happened to lost Malaysian Airlines flight MH370. Now it seems that what looks very definitely part of a Boeing aircraft has washed up on the French held island of La Reunion in the Indian Ocean. Which is something like 3,000 miles away from where the Australians have been searching for the missing plane. However, the item of wreckage is reportedly covered in barnacles which is consistent with it being in the water for a significant period of time. Look at the maps of sea currents which other news stories have featured and it is easy to see that the aircraft part could easily have drifted from Diego Garcia – the island which is part of the British Indian Ocean territory. But used as an airbase by the USA. Why has the USA so consistently pooh-poohed [discredited] the reports that an aircraft was spotted flying low over the island and could have been the missing flight? Continue reading

Jacob_Barlebo Tweakker appoints Jacob Barlebo to lead IOT sales drive

Device connectivity leader strengthens its senior management team

Tweakker – the device connectivity leader, has appointed Jacob Barlebo  as a vp for sales to lead the company’s device connectivity and IOT sales drives. These drives will encompass traditional and emerging MNO [Mobile Network Operator] and MVNO [Mobile Virtual Network Operator] markets. Prior to taking up his new position, Barlebo was sales and marketing director for MVNO CRM & billing platform provider CDRator. In this role he was selling CRM & BSS solutions to global mobile network operators, mobile virtual network enablers (MVNEs) and mobile virtual network operators world-wide. Continue reading

vital customers can access all info - neudegg Ofcom hands out mega fine to UK’s EE

Is BT buying the right UK MNO we wonder?

Quite frankly a one million pound fine (£1 m) handed out to a player in the UK’s mobile telecoms business is nothing short of extraordinary. But that’s what’s just happened to leading UK MNO [Mobile Network Operator], EE, which has been on the wrong end of UK telecoms watchdog, Ofcom‘s, wrath. The fine was for failing to comply with Ofcom’s rules on handling customer complaints. Regular GoMo News readers will remember that we’ve been on the wrong end of EE’s customer relations more than once. See ‘EE says today is in 65 days time’. It also raises the question of whether UK entrenched telecoms operator, BT, is buying the right UK MNO. Especially given that EE’s High Street presence is allegedly what BT picked EE and not O2. Ofcom’s consumer & content group director, Claudio Pollack, wasn’t too please. He commented, “It’s vital that customers can access all the information they need when they’re pursuing a complaint.” Continue reading

ofcom imposes strict rules - pollack Ofcom fines EE £1m over complaints handling failures

Press release

July 3rd 2015. Ofcom has fined EE £1,000,000 for failing to comply with Ofcom’s rules on handling customer complaints. The investigation into EE (trading as 4GEE, Orange and T-Mobile) is part of Ofcom’s wider monitoring and enforcement programme to ensure communications providers are dealing with customer complaints appropriately and fairly. Ofcom’s investigation found that, over the period investigated – from 22nd July 2011 to 8th April 2014 – EE did not provide certain customers with accurate or adequate information about their right to take their complaint to an alternative dispute resolution (ADR) scheme. Continue reading

it's early days - Doku Air of disbelief greets EU roaming news

Will the charges definitely disappear in 2 yrs time?

It seems that data roaming charges will be abolished within the European Union [EU] by June 2017, according yesterday’s [June 30th 2015] announcement from EU regulators. Not everyone is convinced that the end is definite. uSwitch.comtelecoms expert, Ernest Doku, commented, “It’s early days and, like the debates over scrapping EU roaming charges, these good intentions could still unravel.” Mark Windle, head of marketing with OpenCloud warned that MNOs [Mobile Network Operators] need to innovate in order to combat their squeezed revue streams. Meanwhile David Walker, a vp with Tangoe, warned, “Companies will find that true bill shock comes from data usage not phone calls in the future.” Continue reading

T-Mobile to launch Jump on Demand

Apparently the US MNO is amping up existing ‘un-carrier’ initiatives

T-Mobile USA (the US based MNO [Mobile Network Operator]) is to launch on June 28th [2015] ‘Jump on Demand’ – an enhanced frequent-upgrade programme which builds upon its existing Jump offering by letting customers upgrade their smartphones as much as three times a year. Jump on Demand, unlike the original Jump programme does not require a $10 monthly membership fee. Plus customers don’t have to pay off half a device’s cost prior to upgrading. Furthermore, it also does not include device protection. “Jump on Demand is T-Mobile’s way of getting into the device-leasing business while simultaneously satisfying customers who desire easier, more frequent smartphone upgrades,” commented Tammy Parker, a senior analyst with Current Analysis. Continue reading

Mail on Sunday calls for action over bill shock

MNOs should bring security & protection in line with banks

The leading UK national newspaper, the Mail on Sunday, has called for more protection for consumers over ‘bill shock’. This follows a complaint from a British woman, Laura Harris, over a £2,000 ($3,100) bill she managed to run up with local MNO[Mobile Network Operator], Vodafone. The worrying thing is that she managed this feat mostly by linking her Apple iPhone to a Microsoft Exchange email server. She discovered the cause by contacting a specialist firm, Forensic Mobile Services, which claimed that “Exchange email services have known technical issues that can result in high data usage when used on Apple devices.” Known by whom, GoMo News would like to know? Anyway, Ms Harris and the Daily Mail (here) have subsequently called for UK MNOs to bring security and protection in line with banks [financial institutions]. Continue reading