Confusion reigns over RBS Get Cash facility

Rating: Is it restricted to Scottish Android-owning customers presently?

The Royal Bank of Scotland put out the news on June 13th [2012] that, “From today RBS and NatWest customers can choose to ditch their debit cards in favour of their Android phones, with a new innovation that allows them to ‘GetCash’ from an ATM without needing a debit card.” The Banks customers can request the cash on their mobile and a six digit pin will be generated. This code is entered at an ATM; the amount of cash confirmed, and funds distributed accordingly. Great. Ben Green, head of mobile at NatWest and RBS, commented, “This has never been done anywhere in the UK, and yet is a really simple and secure way to help our customers get cash whenever and wherever they need it.” Unfortunately, it didn’t make it very clear which handsets could use the app and which customers are eligible.The national newspapers mostly missed this bit … “Get Cash is expected to launch on Android mid-June followed by the iPhone release and completing with the BlackBerry version in July.”

The Bank also didn’t make it very clear where the Android app is located. Don’t try looking for ‘Get Cash’.

It is built into the latest version of the RBS Android app. You can get it here. And, Yes, it is available now.

GoMobile News
rather suspects that iPhone and iPad users were somewhat surprised to learn that the very latest version of the RBS app available on the ITunes App Store, didn’t actually support Get Cash.

However, it does support a service called Pay Your Contacts which enables users to send money to RBS Mobile Banking customers that use this app’ All they need is their friends/family menber’s mobile number.

Against the RBS Banking app, nevertheless, it says this, ” Pay Your Contacts and Get Cash will be available for RBS Customers in Scotland (only).”

So is Get Cash working all over Britain or is it just Scotland. Perhaps some readers with an RBS bank account in England can tell us?

About Hans Cett

Hans Cett is an established freelance author and consultant specialising in the mobile communications industry. He also writes for Countdown2MWC - http://countdown2mwc.wordpress.com/
This article was published in BlackBerry, android, iOS, mobile money, mobile payments and tagged , , , , , , . Bookmark the permalink.

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