Expanded platform delivers access, engagement and insight services
February 6th 2014. Devicescape has announced expanded service offerings through the Devicescape Service Platform, which leverages its industry-leading Curated Virtual Network (CVN)—the largest virtualized carrier Wi-fi network in the world—now at 20 million hotspots and growing. By offering a suite of access, engagement and insight Services, the Devicescape Service Platform enables telecom operators to move beyond today’s network focus and begin to elevate the entire smartphone experience. The suite is tailored for operators who wish to keep their customers ‘always best connected’ (ABC), engage the entire connectivity ecosystem and gain insight into the total customer experience on both cellular and Wi-fi.
The Devicescape Service Platform starts with always best connected Access Services that dynamically identify the best network for each customer based on both operator policies and mobile data user preferences.
By managing the customer connection on cellular, private Wi-fi, public Wi-fi, carrier Wi-fi, and the curated Wi-fi that is available when roaming, the telecom operator can offer more data for less with unprecedented network efficiencies and the ability to grow ARPU.
The key component of Devicescape”s ABC experience is the Adaptive Network Selection service, which can adapt to real-time changes in network conditions and ensure that users stay best connected defined by performance, cost or a careful balance of the two.
“Telecom operators today are focused on services that are constrained to the reach of their own networks.”
“That strategy is problematic, because they only capture a minority portion of the customer experience, since most of the time is spent on Wi-fi,” said Devicescape CEO, Dave Fraser.
“With our new Access, Engagement and Insight Services suite, operators can extend their reach and impact the customer experience across both cellular and Wi-fi networks.”
“This results in a better data consumer and a better balancing of networks.”
Engagement Services provide operators, their customers and venue owners with a way to engage meaningfully over the Wi-fi network.
With these services operators can maintain customer engagement and deliver brand messaging; venue owners can interact directly with their customers; and mobile data users can experience great service and engage with venue owners.
The Popwifi network is currently in use at millions of locations across the CVN and serves as a growth tool to advance the CVN in size and quality as well as a venue owner experience manager for in-store mobile marketing over Wi-fi.
Insight Services are the tools to deliver intelligence on customer activity and behavior when they are connected to Wi-fi, which are the networks that see more data traffic than telecom operators’ cellular infrastructure.
From aggregate usage reporting and subscriber Wi-fi CDRs to detailed user analytics and big data feeds, Devicescape’s Insight Services allow operators to deeply understand the full spectrum of smartphone use.
Devicescape Insight Services are already in use to help Devicescape customers understand smartphone usage patterns and the potential for further amenity Wi-fi growth in different venues, locations and regions around the world.
Devicescape operates the world’s largest Wi-fi service platform comprising three essential building blocks: -
- 1. A fast, reliable Curator Client for automatic and seamless connections to both Wi-fi and cellular networks
2. A powerful Curator Cloud that provides crowd-powered wisdom crunching enormous amounts of connection-related data in real time
3. A vast Curated Virtual Network (CVN) of high-quality hotspots that are constantly evaluated, qualified, and monitored
The CVN derives directly from curation technology—employing closed-loop machine learning to both fuel the CVN and to keep users always best connected.
In addition to Adaptive Network Selection, recent major advancements in curation include ANDSF support, roaming optimizations, and groundbreaking Interleaving QoE technology.
With Interleaving QoE technology the quality of every available network is constantly evaluated and re-evaluated silently in the background—when the connection is made the quality is guaranteed.
Devicescape redefines the ‘always best connected’ mobile experience, going beyond Wi-fi offload to uniquely combine intelligent network selection with the world’s largest Curated Virtual Network of high-quality Wi-fi hotspots. For mobile network operators, this carrier-grade service delivers an overnight, cost-effective step change in network capacity-reach that doubles customer lifetime value (CLV) through elevated customer satisfaction, powerful new data management solutions, and Wi-fi service generation. For end users, the Devicescape solution means a curated mobile experience that features simpler access, faster speeds, and more data consumed at less cost. Devicescape’s Curator Service not only curates each subscriber connection in real time but also leverages Devicescape’s patented machine learning algorithms, which constantly identify and qualify Wi-Fi connections for the best fit in meeting operator-set policies and user preferences.