First Capital Connect launches queue-busting mobile ticketing app

Press release

a fantastic hub of culture, history and education - whitaker

March 24th 2014. First Capital Connect has announced the launch of its new queue-busting mobile ticketing app, allowing passengers to use their mobile phone or tablet as a ticket machine. Developed by Masabi, the leader in transport mobile ticketing, customers can download the app to their phone and instantly purchase peak and certain off-peak tickets for immediate use. Mobile tickets (mTickets) are displayed on the phone’s screen as an encrypted barcode to be scanned by gate line scanners or revenue staff – turning the phone into a personalised ticket machine.

The tickets can be used at London King’s Cross, Cambridge and King’s Lynn but the technology will very shortly be rolled out so that passengers can travel to and from these three stations at Ely, Royston, Hitchin, Stevenage and Letchworth Garden City.

Later, First Capital Connect also expects to offer the app for journeys between Gatwick and London.

Tickets purchased for other routes or ticket types on the app can easily be collected from any station ticket machine using the unique reference number sent to customer’s mobile or tablet.

First Capital Connect customer service director, Keith Jipps, commented, “We are delighted to be launching our mTicket range as part of our commitment to make the ticket purchasing process for passengers as easy as possible.”

“We have been quietly trialling this app over the past few months and it has proved so successful we are looking to expand mobile ticketing to other stations on our network.”

The app also provides real-time information on trains and timetables.

It saves frequent journeys and securely stores payment information which means that users can make repeat purchases with just a few taps, removing the need to enter log-in details each time.

Ben Whitaker, CEO of Masabi, commented, “After studying and living in Cambridge for years, and also starting the company in Cambridge, it is particularly exciting for me to see First Capital Connect launching queue-busting mobile ticketing at London King’s Cross and Cambridge, making it even easier for passengers to jump between these two fantastic hubs of culture, history and education.”

“This service will mean that passengers, for the first time, will be able to buy their tickets as they stroll to the station rather than having to queue for a ticket.”

“We look forward to extending this passenger liberating service to other First Capital Connect routes in the future.”


The First Capital Connect ‘Rail tickets’ app can be downloaded from the passenger’s mobile app store for free. There are no booking fees or payment fees added on to tickets purchased through the application.

A range of mTickets are available to purchase including: -

• Anytime Day Single (1st class and standard)
• Anytime Day Return (1st class and standard)
• Off Peak Day Return (1st class and standard) excluding services to London King’s Cross (journeys from London are valid)
• Super Off-Peak Singles and Returns (standard)

The system is being developed so that, in the future, all ticket types including carnets will be available as mTickets.

The one exception to this is season tickets for which there is a separate Government initiative to make these available as smart cards.

About First Capital Connect

First Capital Connect (FCC) operates trains from London to Bedford, Brighton, Wimbledon and Sutton on the Thameslink route and Peterborough, Cambridge and King’s Lynn on the Great Northern route. Approximately 180,000 people travel with FCC every weekday – 95,000 on the Thameslink route and 85,000 on the Great Northern route.

About Masabi

Masabi is the transport mobile ticketing pioneer, delivering end-to-end systems to agencies that bring significant cost savings and enhanced customer experience. The company is backed by Fontinalis Partners, m8 Capital and MMC Ventures. Masabi’s scalable cloud-based technology already processes more than £50 million per year, handles millions of connections per day, and is in use by 17 global transit agencies and retail brands, including: FirstGroup, Virgin Trains, CrossCountry Trains, and Boston’s transit authority the MBTA.

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