London, UK airport web site may be victim of poor responsive web design
Here at GoMo Towers, we’ve been alerted to the fact that the web site operated by London (England)’s second largest airport may well have fallen victim to poor responsive design. We tried viewing the site via a Windows Phone 8 (WP8) handset – a Nokia Lumia 800 and confirmed what our source had claimed – the site has become almost unusable on a mobile phone. We suspect this almost certainly is the result of a web site redesign, since he first became aware of the problem when the bookmark he uses regularly for viewing flight arrivals at Gatwick suddenly reported an Error 404 file not found problem.
That’s a sure sign that the design has changed. Another clue is that Google still list the existence of a mobile site - http://m.gatwickairport.com.
However, when you try to access that particular page, you are taken straight to the regular home page – www.gatwickairport.com.
Viewing that page from the Lumia’s browser shows that it is being re-sized. But there are seriously errors.
When a surfer attempts to input a flight number to determine what its expected arrival time is predicted to be, the text box fails to trigger the handset’s onscreen keyboard.
We suspect this is because the site hasn’t been tested against WP8′s default Internet Explorer browser.
Useability also appears to have been ignored or not tested. The connexion to Gatwick’s server was so slow that it took about four minutes to scroll down the screen to view the flight in question.
Somebody, somewhere really needs to go back to the drawing board because here at GoMo News we’d calculate that approximately half of the views for the flight arrivals page are coming from either a smartphone or a tablet.
We’ll let you know if Gatwick Airport’s owners respond.