We test UK government websites to see if they work on portable devices
Having examined the UK government portal, GOV.UK, a while back (see here), GoMo News is now looking at how readily British citizens can perform transactions online from UK government websites. In particular, how easily they can be conduct from a mobile device – of course. Hence, we have therefore decided to try a sample transaction in each of the top categories listed on the GOV.UK ‘ Services and Information’ section.
Our findings are disappointing. Of the 15 tasks we tried, only six could be completed online, and that includes one task that was purely seeking information.
In conducting the transactions, we also looked at whether there was a mobile version of the site linked to and apart from GOV.UK itself, there were none.
Given this state of affairs, we are going to revisit this on a regular basis; track how well things progress; and can only hope we have a better success rate soon.
Note that this is in an environment where some UK government departments are forcing the transition to online rather than traditional postal or bank-led services.
An excellent example here is VAT reporting which is now online only.
Readers can view our ongoing assessment on our site here … http://www.gomonews.com/uk-digital-services/