Rating: No more waiting to update operator settings
A solution which will enable mobile network operators to send configuration settings over-the-air (OTA) to W7 Mango devices has just been released by device management specialist Mobilethink. The company claims it’s the first time all WP7 users will be able to access the mobile Internet irrespective of their network operator. Mobilethink actually alleges that in worst case scenarios, users have had to wait for weeks for their devices to be re-configured. That’s because in certain circumstances the user was prevented from correcting network settings after their devices had been shipped thanks to Microsoft security policies. The situation has arisen because mobile network operators have traditionally relied on device manufacturers to pre-configure handsets for use on all networks.
The problem has been reported on handsets from the likes of HTC, Samsung and LG as well as Nokia itself.
“It was clearly the remit of Mobilethink to resolve this growing Microsoft-device connectivity headache,” explained Thomas Yde Frederiksen, chief of product management and marketing with Mobilethink.
“Thanks to our test cooperation alliances in place, Mobilethink once again proves the value of high quality device management services in order to enable [operators] to welcome any data-capable device into their networks,” he added.
WP7 users had been complaining that they couldn’t connect to the internet, send MMS or access their social networking sites thanks to connection errors or a lack of operator settings pre-configured for their specific network.
In some instances, mobile operators’ care centres have been obliged to advise W7 Mango users to directly contact the device manufacturer request re-configuration settings for their handsets.
The WP7.5 (Mango) OTA configuration solution will form part of Mobilethink’s upcoming Device Management Solution 3.5 update.
Some operators should be able to breather a sigh of relief having incurred consumer wrath and loss of revenues from their W7 Mango phone owners.