O2 can’t do
Rating: awful
by Bena Roberts
I am fuming (once again) at O2.
1. I lost my O2 mobile phone and I had insurance GBP 4.99 per month and the company still found an excuse not to pay for it. Apparently I hadn’t registered an upgrade of the device to the insurance company (owned by O2) from the shop that I purchased the device from (also branded O2) even though I am on a very high end tariff.
2. I changed my tariff from contract to prepaid as I was angry with O2.
3. I received a bill from O2 saying that I am in GBP 40 credit with them.
4. I think great. I contact them to ask how I get the credit and the response is, “by the way you still owe us GBP 30.
5. So bemused and confused I pay GBP 30 immediately and ask where the final invoice is?
6. I don’t get a response or a final invoice.
7. This morning I get an RED LETTER from Moorcroft Debt Recovery Limited demanded a payment of GBP 30.75 or litigation in County Court? (This was already settled a week ago)
What does this mean?
No wonder O2 has lost market share in the UK.
The billing system must be in distress because it should not send emails out to customers saying that they are owed GBP 40 and then take them to court for GBP 30?
I have paid O2 via direct debit for the past four years so why couldn’t this GBP 30 go out from the direct debit?
Is this the payback consumers get for signing off from O2? Well believe me, O2 cannot do and we are 150% not impressed.
O2 bah humbug!
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