Open letter to activesec: Why are you cutting so many people off Eskimi

Rating: They’ve obviously transgressed the unwritten law

This is very definitely shades of Dinsdale Piranhafrom the Monty Python sketch where users have “transgressed the unwritten law.” GoMobile News has been inundated by readers who have been on have had their accounts on its Eskimi social network cut off without any clear reason. The common theme is that these readers (and there have been at least 30 of them) all say that they have been suddenly cut off and have no idea why. This is a typical plea. “I received a message saying my account is being deleted because I have violated rules but I don’t know the rules that I have violated. Please help me. I am missing my friends.”

So we’ve decided to create an Open Letter to activesec (which operates the Eskimi service).

Basically, if Eskimi had disqualified just one or two existing users, here at GoMobile News we wouldn’t have been surprised at all.

However, the story we wrote here first appeared over two years ago and ever since then there has been a steady stream of desperate emails asking for out help.

We cannot believe that this is the work of just one or two disgruntled users because frequently readers supply their actual usernames and they are completely different.

Surely two things could happen here? Firstly, activesec could atleast provide us with the URL for the web pages where the rules which people obviously keep violating are spelt out.

We were going to say in plain English but it appears to us they should be spelt out in plain Lithuanian.

Secondly, activesec could inform us if the company has instituted some kind of appeals procedure whereby long-time members could be informed of the nature of their transgression; promise not to do it again; and then be re-instated.

We’ll let you know if we get any kind of reaction.*

* Update: The company did reply. See here.

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