Is BT buying the right UK MNO we wonder?
Quite frankly a one million pound fine (£1 m) handed out to a player in the UK’s mobile telecoms business is nothing short of extraordinary. But that’s what’s just happened to leading UK MNO [Mobile Network Operator], EE, which has been on the wrong end of UK telecoms watchdog, Ofcom‘s, wrath. The fine was for failing to comply with Ofcom’s rules on handling customer complaints. Regular GoMo News readers will remember that we’ve been on the wrong end of EE’s customer relations more than once. See ‘EE says today is in 65 days time’. It also raises the question of whether UK entrenched telecoms operator, BT, is buying the right UK MNO. Especially given that EE’s High Street presence is allegedly what BT picked EE and not O2. Ofcom’s consumer & content group director, Claudio Pollack, wasn’t too please. He commented, “It’s vital that customers can access all the information they need when they’re pursuing a complaint.” Continue reading
July 3rd 2015. Ofcom has fined EE £1,000,000 for failing to comply with Ofcom’s rules on handling customer complaints. The investigation into EE (trading as 4GEE, Orange and T-Mobile) is part of Ofcom’s wider monitoring and enforcement programme to ensure communications providers are dealing with customer complaints appropriately and fairly. Ofcom’s investigation found that, over the period investigated – from 22nd July 2011 to 8th April 2014 – EE did not provide certain customers with accurate or adequate information about their right to take their complaint to an alternative dispute resolution (ADR) scheme. Continue reading
SMS long ignored in USA thanks to not-invented-here
Here at GoMo Towers we were saddened to learn of the death of famous Finn, Matti Makkonen, who is widely acknowledged as the inventor of the Short Messaging Service (SMS) which is now best known as text messaging. Essentially what Makkonen did was to realise the potential for the use of the standard signalling channel for brief messages. Makkonen thus decided on 160 characters whereas Twitter uses less. The original objective with SMS was to enable test engineers to communicate briefly with each other as part of network infrastructure installation and setup. Now look at it. Bizarrely, the USA took a long time to implement text message services as we now know them today. Chiefly as the result of the ‘not-invented-here’ syndrome which was rife at the time. Continue reading
Will the charges definitely disappear in 2 yrs time?
It seems that data roaming charges will be abolished within the European Union [EU] by June 2017, according yesterday’s [June 30th 2015] announcement from EU regulators. Not everyone is convinced that the end is definite. uSwitch.comtelecoms expert, Ernest Doku, commented, “It’s early days and, like the debates over scrapping EU roaming charges, these good intentions could still unravel.” Mark Windle, head of marketing with OpenCloud warned that MNOs [Mobile Network Operators] need to innovate in order to combat their squeezed revue streams. Meanwhile David Walker, a vp with Tangoe, warned, “Companies will find that true bill shock comes from data usage not phone calls in the future.” Continue reading
But then the UK MVNO doesn’t range this handset
On the very first day [June 24th 2015] that EE made its second batch of ‘Power Bar’ mobile device chargers available to consumers, GoMo News managed to rush into the Epsom EE phone store and claims its Bar. Obviously we’ll be accused of nit-picking but for some reason best known to itself, when EE sent us the code to claim our ‘free’ unit, it cost us 35 pence to receive that SMS [text]. But the biggest disappointment turned out to be that the Bar won’t charge our loan Motorola Moto G. However, it has no problems with our BlackBerry Q5. Worked a treat. Continue reading
No need for a new Motorola handset display
Wow. Close call. Our loan Motorola Moto G handset suddenly developed a massive usability fault. The smartphone became almost impossible to use because the screen’s background colour had mysteriously changed outright from black to white. So it was nigh [nearly] impossible to see what was happening on the smartphone’s screen. Here at GoMo Towers, we tried all the usual common tricks to re-stetup the handset to become in functional again. We’d almost given up hope until we finally spotted that there is an option under General Settings menu which can be changed. Called invert colours. Continue reading
Beast of Redmond slips back into its old ways
It seems that Microsoft is planning to end support for the old version of its Outlook app for Android on handsets which cannot run Android 4.0 (Ice Cream Sandwich) or above. This is due to happen on on July 31st . So it’s a jolly good idea for consumers to ensure that their Android handsets are running Version 1.2.23 of the Outlook which is the very latest version of the app that appeared on June 25th . Download it from here. Versions installed before January 29th  (when it also introduced Outlook for iOS) will shortly become defunct, therefore. This doesn’t leave owners of older Android handsets high and dry, however. There are ways around the problem, of course. However, its is indicative of Redmond based Microsoft’s attitude to customers who can’t be bothered to update their hardware. Much like those still running Windows XP on perfectly good PCs. Continue reading
June 17th 2015. GitHub is announcing the European expansion of its collaborative software platform. With over 9.5million users already established globally, the company is looking to support them with teams now in place across Amsterdam, Germany, the UK and France. Within Europe the creation and maintenance of software is of growing importance. It not only builds a base of intellectual property, creative talent and revenue – it also generates further income. This income is massive now, and it’’s growing all of the time. Pierre Audoin Consultants (here) estimates that, from 2009 to 2020, the revenue from license fees, services and paid web-based software will increase from €231 billion to €385.5 billion. Continue reading
Apparently the US MNO is amping up existing ‘un-carrier’ initiatives
T-Mobile USA (the US based MNO [Mobile Network Operator]) is to launch on June 28th  ‘Jump on Demand’ – an enhanced frequent-upgrade programme which builds upon its existing Jump offering by letting customers upgrade their smartphones as much as three times a year. Jump on Demand, unlike the original Jump programme does not require a $10 monthly membership fee. Plus customers don’t have to pay off half a device’s cost prior to upgrading. Furthermore, it also does not include device protection. “Jump on Demand is T-Mobile’s way of getting into the device-leasing business while simultaneously satisfying customers who desire easier, more frequent smartphone upgrades,” commented Tammy Parker, a senior analyst with Current Analysis. Continue reading