Combined company receives the highest ranking in ROCCO survey
December 5th 2013. Starhome MACH, the global leader in providing market-driven network and clearing house services for the mobile industry, has announced that its steering of roaming solution (SoR) was ranked the best on the market in a recent independent survey by the Roaming Consulting Company (ROCCO). Respondents from 192 mobile operators in 111 countries took part in the survey. Starhome MACH received the highest ranking in all the main categories of the survey, which focused on steering performance, leadership and value.
Results were particularly strong in market understanding, customer service, reliability, and the depth of available value-added services.
Starhome MACH’s Intelligent Preferred Network (IPN) steering of roaming solution was also seen as the most precise solution – ensuring operators meet their wholesale roaming agreement obligations and optimise revenue by controlling which visited network their subscribers register to when travelling abroad.
“The survey revealed significant insights from the operators, which further clarified their perceptions and needs about both steering and the suppliers of these services,” said ROCCO’s CCO, Jason Bryan.
“The operators have spoken. We extend big congratulations to Starhome MACH for its achievements in topping the survey.”
“We are delighted at the results of this survey, which affirm our position as a leader in steering and roaming technologies,” said Guy Reiffer, vp for marketing and partnerships at Starhome MACH.
“The survey also showed that operators now want more from their steering of roaming solution, such as the ability to steer based on user profile or device type. This is an area where Starhome MACH leads the market with its new generation of steering of roaming products.”
About Starhome MACH
Starhome MACH is now one company, with the combined power of two. With a workforce of over 400 people worldwide, and 300 customers globally, Starhome MACH is uniquely positioned to address the multi-dimensional challenges in the roaming market today. At a time when subscribers’ expectations are increasing, roaming regulations and competition are impacting operator revenue margins, and technology interworking complexities continue to increase, mobile operators need an up-to-the-minute range of real-time technologies. Starhome MACH’s combined strengths bring to market a unified set of solutions that provide one place to manage the wholesale and retail business, simplifying the tasks of the roaming department, whilst driving more business value from the network. The company has a wide range of network and cloud-based solutions integrated with complete business intelligence and business management.
The company’s three main offices are located in India, Luxembourg and Switzerland. It also has a worldwide network of support locations providing local support and professional services.