Tag Archives: 441

Gaps in BlackBerry BIS provisioning exposed

Published on Tuesday, September 27th by Tony Dennis

Rating: If the professionals can’t get it right …

Here in the UK, GoMo News is not so sure that RIM can actually cope with the unexpectedly high demand for its services from the consumer sector – rather than its traditional customer that is the business user. We’re basing our case for this claim on the absolute chaos which seems to ensue when ordinary consumers attempt to migrate their existing mobile telephony requirements over to a RIM/BlackBerry based platform. Such people aren’t governed by a network manager who provisions mobile devices on a company-wide basis. These are standard folk who try to put an existing SIM inside a handset which just happens to be built by RIM rather than Nokia, Samsung or Sony Ericsson. They know nothing about BIS (BlackBerry Internet Services). Continue reading →

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UK BlackBerry user woes

Published on Sunday, September 11th by Tony Dennis

Rating: Can you please switch on BIS/BBM please?

Considering GoMo News has encountered this problem so frequently, we decided to share our woes with you. It happens when existing prepaid or contract users decide to switch over to a BlackBerry handset from another make/model. The main purpose of migrating to a RIM BlackBerry is to take advantage of the BlackBerry Messenger (BBM) service. As a consumer, you’ll want to make the connexion via the BlackBerry Internet Service (BIS) rather than the BlackBerry Enterprise Server (BES). Just try phoning your network operator’s technical support call centre and explaining that is what you want to do. We reckon the agents are working from the same support knowledge base as the one available to the general public. And there’s no obvious answer buried in the solutions. Continue reading →

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