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IT Help Desk staff to benefit from mobile with the all-powerful SMS - thanks to Clickatell and Zendesk

Posted by Cian on Mar 31, 2009 19:23

SMS experts Clickatell and help desk support firm Zendesk are joining forces to “mobilize” IT help desks and customer support centres. The new service supplements the job queues of the help desk, and generates SMS updates and notifications for incoming jobs or important jobs that require attention. In this way, IT professionals can sort jobs [...]

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