Tag Archives: mobilethink
Instant Communication to snatch back subscribers’ hearts & minds
Rating: Mobilethink offer toll for luring customers away from Web 2.0 giants
In the battle to win the hearts and minds of existing cellular subscribers away from the Web 2.0 giants – such as Google and Apple, Mobilethink believes that it come up with an ideal tool for mobile network operators. The company is calling this tool its ‘Instant Communication’ module and claims it will be offering the software in Q4 2012. The target for Instant Communication is new customers or those upgrading from one handset to another. The objective is to actively promote operator services to such subscribers and Mobilethink claims this tool is the first of its kind. Continue reading
Support for Windows Phone (W7 Mango) wins Mobilethink contract
Rating: Helping Manx Telecom build its NGN for global eBusiness
Because Mobilethink’s device management solution (DMS) provides over-the-air (OTA) configuration settings for all devices including those running Windows Phone 7 (W7 Mango), its platform has been selected by Manx Telecom for its Next Generation Network (NGN). With increasing numbers of devices in the NGN likely to be running the Windows Phone 7 operating system, Mobilethink’s unique fix for WP7 phones which is included in its latest platform, was one of the reasons behind Manx Telecom’s decision to deploy the new DMS. Continue reading
Mobilethink provides OTA solution for W7 Mango configuration
Rating: No more waiting to update operator settings
A solution which will enable mobile network operators to send configuration settings over-the-air (OTA) to W7 Mango devices has just been released by device management specialist Mobilethink. The company claims it’s the first time all WP7 users will be able to access the mobile Internet irrespective of their network operator. Mobilethink actually alleges that in worst case scenarios, users have had to wait for weeks for their devices to be re-configured. That’s because in certain circumstances the user was prevented from correcting network settings after their devices had been shipped thanks to Microsoft security policies. Continue reading
Posted in HTC, LG, Mobile Devices, Samsung, WP7, nokia
Tagged configuration, HTC, LG, Mango, mobilethink, nokia, OTA, Samsung, settings, Thomas Yde Frederiksen, WP7
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MOBILETHINK and QELP help TDC to cut smartphone care costs
Device management vendor and smartphone customer care company combine to slash TDC’s rising customer care costs when troubleshooting smartphones in its 3G and 4G networks
Press release
February 23rd 2012. Mobilethink, a world leading mobile device management and device intelligence vendor, and Qelp, a leading provider of multi-channel, interactive customer care for
smartphones, today announced that they have teamed up to provide TDC, the leading Danish telecommunications company, with
the means to slash its rising customer care costs when troubleshooting smartphones in its 3G and 4G networks. Continue reading
Digicel gets smarter with Mobilethink
Network operator gaining significant business advantage and insight from Mobilethink’s device intelligence solution
Press release
February 13th 2012. Device management and device intelligence firm Mobilethink today announces that the Digicel Group has acquired its analytics tool to allow the network operator’s different business units to better analyse the composition of the installed base of devices of its 11 million customers in the Caribbean, Central America and the Pacific basin markets and how this impacts profitability and uptake of services. Continue reading
Mobilethink helps operators retrieve lost revenues from cheap phones
Rating: Fake IMEIs no longer problem for customer call centres
Mobile device configuration specialist Mobilethink believes it has found a way for mobile operators to recover revenues from handsets with ‘invalid’ IMEI numbers. The company claims thatin 2011 handsets sold by ’no-name’ manufacturers in China and India presently account for more sales than Samsung, Apple and LG combined. The problem is that these ultra-low cost GSM devices aren’t sold with a unique identification number (IMEI) – with manufacturers frequently re-using ‘old’ IMEI numbers. This causes the call centres of afflicted network operators serious issues in attempting to attach handsets properly to their networks when their IMEIs are fake. Mobilethink beleives it has over come this problem with the first generic settings solution for devices with invalid IMEIs. Continue reading
Posted in China, Mobile Devices, Mobile Operators, india
Tagged brand-less, data, device configuration, gartner, IMEI, MMS, mobilethink, revenues, Thomas Yde Frederiksen
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Telenor Takes to the Clouds with Mobilethink’s DMS
Instant connectivity from power-on
Press Release
15th December 2011. Mobilethink has announced that another world leading mobile operator, the Telenor Group, has taken the first step to adopt its fully-hosted and managed cloud-based device management system (DMS) in local markets. The mobile operator is adopting Mobilethink’s Over-the-Air (OTA) DMS for its operations in two Scandinavian markets, benefiting approximately 60 per cent of mobile users in Norway and 30 per cent in Denmark. The Telenor and Mobilethink partnership was initially established in 2004 when Mobilethink was selected to supply a DMS system – and until now the system has been successfully operated by Telenor operations in Oslo. Continue reading
Posted in Press Release
Tagged mobilethink, Morten Hoye, Telenor Group, Thomas Yde Frederiksen
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Telenor Takes to the Clouds with Mobilethinks DMS
Mobilethink A/S today announces that another world leading mobile operator, the Telenor Group, has taken the first step to adopt its fully-hosted and managed cloud-based device management system (DMS) in local markets.
The mobile operator is adopting Mobilethink’s Over-the-Air DMS for its operations in two Scandinavian markets, benefiting approximately 60% of mobile users in Norway and [...]
Mobilethink build relationship with Huawei for Africa
Rating: Probably the world’s largest database of mobile devices
Mobile device management (MDM) specialist, Mobilethink, has just announced a major tie up with telecom infrastructure supplier, Huawei which covers the African continent. Mobilethink claims that Africa has the most diverse range of mobile devices in any continent which can only be matched by its extensive database of device settings. Mobilethink’s device database currently covers over 2,850 devices from 175 mobile brands. The company’s MDM solutions will now form part of the Huawei’s turn-key network solutions to over 70 million subscribers in Africa including a large operation for the MTN Group. Continue reading
The future of customer care will be on-device self-care says Mobilethink
Rating: You heard it here first, folks
The future of customer care will be on-device self-care according to Mobilethink which claims to be a leader in mobile device management (MDM). This message will be put across by Mobilethink’s product manager, Thomas Yde Frederiksen, he will be delivering a keynote address to delegates attending the Mobile Device Management Forum, which opens in Berlin between 19th-21st September [2011]. Customer care used to be the domain of traditional call centres, Mobilethink says, but customer care will move to DIY on-device self-care as call centre costs rise. Continue reading
Top mobile marketing news, 4th-Screen, Mobilethink and Cardmobili
Mobilethink Analytics
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Posted in Mobile Ad&Mktg, Mobile Marketing, mobile news
Tagged 4th screen, Cardmobili, mobile news, mobilethink, The Guardian
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Mobilethink Analytics offers operators better intelligence
Rating: Provides database on 6,500 handsets & data cards
In order to enable network operator or MVNOs to better target their customer retention campaigns, Mobilethink Analytics has just launched a next-generation analytics service. The processing tool provided gives clients access to a device database, enabling them to identify every feature of 6,500 phones and connect cards. It breaks the data down into make; model; screen size; OS/Java; plus, whether it’s 2G or 3G and has a GPS. Over 170 mobile phone capabilities are supported by the database, making it the most powerful tool in the industry, Mobilethink claims. Continue reading
Mobilethink launches analytics tools for mobile operators
Mobilethink is a device management vendor for mobile operators – and today it launches a new mobile analytics service for mobile operators. The Ultimate Mobile Intelligence Solution comes from the Mobilethink Analytics business unit, and claims to be the most comprehensive device analytics tool available. Continue reading
