Unified EMM helps with lost mobile devices

It’s a kind of BYOD on steroids for getting your handset back

unified emm could have saved the bbc's robinson

IT departments have always been keen on their TLAs [Three letter Acronyms] as a way of convincing management that their services are vital. In the mobile age, nothing has changed it seems. GoMo News has just been contacted by FrontRange who inform us that a “Unified EMM solution is a must for IT organisations.” EMM stands for enterprise mobility management, of course. To back up this claim, FrontRange quotes a recent survey of IT organisations which found that nearly 42 per cent of them believe a unified EMM solution is crucial to their business. Actually, when you research what unified EMM is, they are probably right.

It seems that unified EMM is like BYOD [Bring Your Own Device] on steroids. If you lose your work mobile device, you get an exact replacement.

Take the recent example of the BBC journalist, Nick Robinson, who lost his handset containing phone numbers of national importance.

If the BBC had had unified EMM in place at the time, then it wouldn’t have been such a disaster.

First off, Nick would have had to notify the IT Department to track and wipe his device. That’s standard BYOD practice.

However, with a unified solution EMM (like FrontRange’s, of course), Nick could use the Self Service and Service Catalogue features to not only report that his smartphone has been lost but at the same time order a direct replacement device. Brill.

FrontRange says that with unified EMM, the necessary workflows and approval rules get initiated automatically (which it calls zero-touch) in the background without any manual intervention.

The system even notifies Nick when his new device is scheduled to arrive.

Hence, Nick is able to regain access to all his business critical applications and personal settings that were available on his previous device. Including the UK PM’s personal mobile number in Nick’s case.

This is the point when FrontRange loses the plot. The company then says …

“Zero-touch deployment allows for new applications and updates to be automatically pushed out to devices which are also synched in the CMDB providing the Service Desk an up-to-date and unified view of users, their devices, and their policies for support and remediation purposes.” Eh?

GoMo News guesses that CMDB means CoMmand DataBase. Oh, the joys of dealing with IT people.

About Tony Dennis

Tony is currently Editor of GoMobile News. He's a veteran telecoms journalist who has previously worked for major printed and online titles. Follow him on Twitter @GoMoTweet.
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