Press Release
November 25th 2008. Airport Angel, The Leapfrog Group’s global independent airport lounge programme has agreed a contract to provide lounge access for Barclays Premier Life customers. Airport Angel is providing membership to new Barclays Premier Life customers from November 2008 and to existing Barclays Premier Life customers from 1st January 2009.Barclays Premier Life customers will Airport Angel members receive free airport passes plus Airport Texts.
This is a unique real-time personal text service which guides passengers through their journey from arrival at the departure airport, right through to the return journey back into the UK. Airport Texts provide passengers with essential trip updates such as delay, check-in, and boarding and arrival information. There is also the option to provide nominated partners or friends with information to facilitate the onward travel.
Simon Ward, managing director of Airport Angel, says: “We are delighted to add Barclays to the growing list of blue chip clients who value our flexible, innovative service. Barclays Premier Life provides a customised approach to personal banking and we believe we have tailored the Airport Angel service to the needs of their customers.”
Airport Angel works with ClimateCare to provide passengers with the opportunity to offset the carbon emissions incurred through their travel.
Used Airport Angels for the first time on the 05/02/12 at manchester airport approx 0800 but was refused admission into the lounge. The lounge was of passengers who had pre-booked but I discovered later on that the lounge had spare seats was also informed that i could not pre-book with the Angel card. It is looking like I won’t be able to use the airport lounge as there is a good chance that it will always be that way and that I will need to prebook to get a place in the lounge.
Could yuo please look in the matter for me?
Regards,
Graham Spencer
We are flying out to australia next monday. Is there an angels at birmingham airport? Reading one of the comments do you need to book to go into the lounge? We will be there at 10.30 am. Also where abouts will we find it?
Hi. Sorry, we can’t help you. Try contacting the company via their web site here http://www.airportangel.co.uk/
Trying to download Airport Angel App but cannot find the section with the members area or the Mobile App Box.
We recently went on a trip to France and decided to use Airport Angels for the first time. When we eventually found the lounge to A A there was a notice on the door saying it was closed but there was one on level 4. As it had taken ages to find that one we did not have time to look for another. On leaving Toulouse we did actually find it and had a cup of coffee and some nibbles but found the room very claustrophobic so did not stay long. We might suggest that you advertise the one at Gatwick better and make it easier to find. I do not know whether we would use it again. Very disappointing.
Have been trying to use the site premierlife.airportangel.co.uk and cannot log into it. Very disappointed!! Have now been told you don’t have a lounge in Terminal 4 LHR so again not very happy. Also have now discovered no lounge at Atlanta USA, sort of giving up hope!!!
Wha’s the point of the membership?
Do you have an airport angel at Gatwick?
No Lounge at LHR Terminal 4! Hundreds of International flights leave from T4
One travels a long distance to get there -tired hungry. No Lounge. Fly from this Terminal to USA once per month. Need one in Altanta as well.
The Mobay Club MBJ in Jamaica ; Excellent Lounge – You can use your Airport Angel Membership card. They also fast track you through queue for security.
Great service! The best I’ve had with Aiport Angel Card. The lounge in MIA Miami int. airport is OK. Need a Lounge at LHR Terminal 4. Large amount of Int. flights take off from there ; Nne is really needed there.
Tried to use Angel Card in Terminal 3 at Manchester Airport but card cannot be used in this terminal – very disappointing. On our return from JFK we could not use card!
It would be useful if this card were recognised in all airport terminals.
Cannot find the members area to download app for Airport Angel.
just joined airportangel got the app on my android phone but cannot get it on my android tablet 4.0 ??????????????????????
cannot access the Barclay bank Premierlife airport angel site. any suggestions please.
Having just read the above not very impressed, I shall be looking to use the louge at luton airport on the 19th Oct, do I have to book?? Keeping my fingers crossed P.M.
Not only can i not get into the website i have yet to visit an airport on planet earth who has heard of “Airport Angel”.Peerthetic!!!!!
cannot find mobile app site, please inform…we always use airport angel at Leeds/Bfd, no problems.
Recently joined airport angels and logged into the system (with telephone help from angels customer services), but still cannot log into our account. Since some of the previous report state that people are finding they can only use them if they have previously booked, it seems we will not be able to use them at all! What a waste of time!
I am pleased to say after reading the sad remarkes of disappointed members, I have actually been a member for approx 3 yrs and have used the lounges at Paphos Cyprus and terminal 1 at Manchester uk and have been satisfied with service. I am visiting Tenerife South this month and wil be glad to report. I have to say I have never pre booked so will have to see what happens there.
Sorry to hear that so many are disappointed. I have used A Angel allover the globe. My wallet was stolen and i emailed for a replacment card, a new one was arranged to be delivered. I was going abroad again I called 0800 111777, premierliferewards customer services, Nicky was very helpful, she registered my smart phone tel no. and provided me with a secure pin no. All I had to do was download the Airport Angel (provided by CPP) for free, once downloaded I entered my phone no. and my pin no.
The App is great, it shows a scan of my card, that can be presented to the staff at the lounge. Also you can search lounges in vicinity and it’s facilities, with helpful information about any restrictions, if any. 😄
Tried to use airport lounge at Manchester, refused entry saying we should have been prbooked, but that would incur a charge. Is this always going to be the case. Also cannot access the website on the new notice of changes which arrived in November.
People are thick, who can not understand loggin procedures your given a username and a password to login with and the correct url it such a easy procedure. Never had a issue getting logged in and the the service i found was very good.
As a frequent visitor to the states, but only a member for the last year.
Why have AA not opened a lounge at Phoenix Sky Harbor or at least arranged a concession there. Also why isn’t there a lounge at terminal 5 LHR????. There do not appear to be many lounges in the western states either.
There is no lounge for Airport Angel customers at Heathrow T4 as the operator closed the participating lounge in June 2011.
There is no lounge for Airport Angel customers at Heathrow T5 as British Airways own and operate all of the lounges there and will not allow anyone else access.
The Escape Lounge in Manchester T3 is now open and available to Airport Angel customers.
Happy to help.
I am a barclay premier life member.we are flying from LHR at 4 PM on 19/01 /13 ,how can I book VIP angel longe?.
Thank you
Could we respectively suggest you read this story http://www.gomonews.com/2012s-top-stories-airport-angel-from-cpp/? We have no connexion with Airport Angel besides writing a story about it!
unable to use android???????????????????????????????
Have you read our follow-up story … http://www.gomonews.com/2012s-top-stories-airport-angel-from-cpp/?
Now that I’m in Brisbane airport, Australia I cannot find Angel airport related lounge. What a disappointment !
I used Airport Angel at Heathrow Terminal 3 and was very satisfied with with the service provided. Also used it in Singapore whilst in transit and was impressed. Can anyone tell me whether there is a lounge at Tullamarine Airport in Melbourne, Australia?
cannot find the mobile app box in members area to download app
Which version of the app are you after? And what browser are you using?
I am flying from Gatwick with a friend. I have an Angel card. How do I make arrangements to take her into the lounge. Is there a lounge in the south terminal?
Please let me know asap
Anyone help?
My Angel cards expired in Jan. I have been on the phone twice now to renew them , only to be fobbed of with excuses, like oh! they will be in the post in a few days. Wrong, that was over 3wks ago. We are off on our hols in a couple of wks so what next? Is it really worth it anyway???
I do not seem to be able to log in
My card expired on Sept 2012 but has not been renewed until now. I traveled on 06 May 2013 to Singapore without the card. I believe the Leapfrog Group Ltd together with the Barclays Bank ( who mutually agreed on a contract to provide lounge access for Barclays Premier Life customers ) are both faulty.
does anyone read these e mails, who can help me, I cant log on, I just want to find out if there is an airport angel in Manchester airport!!!!! very frustrated at the mo, doe to go on holiday in 2 days, no help whatsoever from anyone….. unhappy to say the least