UK regulator PhonepayPlus targets abusive mobile content providers

PhonepayPlus has confirmed that it is putting measures in place to protect consumers from abusive mobile content providers in the UK. This comes after a 108% increase in the number of consumer complaints about phone-paid services, including ringtones, games, interactive TV and news alerts.
The new measures:
The two main provisions specifically target bad practice in prior [...]

2Comm blames technical difficulties for PRS dispute

Rating: Your Orange handset has too many numbers
A long running dispute  (see here) I’ve had with service aggregator, Tanla Mobile, and content provider, 2Comm, has finally come to an end. 2Comm is blaming a technical mix up for the problem.
Strange, then, that this problem has only be highlighted by my refusal to be fobbed off.
What [...]

Service providers are mobile’s piggies-in-the-middle

Rating: All the liability for the least revenue

The service providers are stuck in the middle, getting all the stick and not much of the profit is the message I came away with after chatting with  Sally Weatherall, a spokesperson for AIM (Association for Interactive Media and Entertainment), the industry trade body.
Those getting off lightly include the [...]

Mobile content industry’s name almost mud

Rating: PhonePayPlus’ recent adjudication against Tanla Mobile
It seems that my rants against mobile content aggregator, Tanla Mobile, have been vindicated by PhonePayPlus in a recent adjudication here. If things carry on like this, however, the industry’s name won’t just be tarnished, it will be mud.For the background into mobile content which I fond unstoppable, please [...]

UK regulator, PhonePayPlus, toughens regime

Rating: New Panel, new Sanctions Guide
As one of PhonePayPlus’s harshest critics, I was impressed by moves announced today which would move the body towards that panacea - “A more transparent, proportionate and accountable approach to regulation.”One of the benefits from a content provider’s viewpoint is the publication of  an updated ‘Sanctions Guide’.
For example, “It identifies [...]

GoMoNews vs Tanla Mobile – an update

Rating: Premium rate texts still arriving
Having complained to the UK regulator, PhonepayPlus, about a service which Tanla Mobile operates, I was amazed to discover it’s exactly the same company I’d ‘exposed’ some 12 months ago.
Meanwhile, premium rate texts continue to pile up against my Orange account at the rate of £4.50 per week.
The situation is [...]

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