March 10th 2013. Mobile connectivity leader, Tweakker, and award-winning MVNO [Mobile Virtual Network Operator], Lebara, have announced that they have entered into an international supply agreement which will enable Lebara’s mobile customers to instantly be connected to the mobile Internet using Tweakker’s market leading mobile expertise and patented connectivity software.
The agreement is flexible to align with Lebara’s growth plans, specific country needs and meet new and changing customer demands as Lebara progresses its international expansion plans.
Increasing customer data usage & satisfaction
The relationship with Lebara is much more than a new customer win for Tweakker.
It sees the mobile connectivity specialist extend its traditional business services from turnkey cross-channel access point name (APN) device set up to supplying solutions for instant internet access settings for all phone models, thanks to Tweakker’s automatic device configuration software.
Lebara has proudly won several industry awards, testament to its investment in training and delivering of best in class customer service.
This partnership will help facilitate a reduction in data settings related calls into the contact centre, saving service time and aiding a smooth customer experience.
Cloud-based device support guides for contact centre staff will also help to reduce training costs with easily accessible content to conveniently refer to and share with customers.
Lebara dedicated staff are also able to add their own audio and visual content using the fully integrated management system.
Lebara will also harness Tweakker’s expert knowledge in delivering data-promoting campaigns across its footprint to encourage customers to use more than traditional calls and SMS methods to stay connected to loved ones.
Tweakker’s CEO, Dennis Juul Poulsen, adds, “This International Agreement with Lebara truly reflects the full expertise and mobile technology of Tweakker and represents a key technology enabler for the mobile operator to meet its growth objectives.”
About Lebara Mobile
Lebara is one of Europe’s leading mobile telecoms operators, enhancing the lives of migrant communities by providing high-quality and low-cost mobile products and services. Lebara provides Pay As You Go (prepaid) mobile SIM cards and related products and services customised to serve the international communities in seven European countries and Australia calling around the globe. Customers have recognised Lebara for being trustworthy, honest, simple and offering great value.
Lebara has been recognised for its innovation and business success as well as it as its best-in-class customer service through several industry awards including the latest Best MVNO at the Mobile Industry Awards 2013, Best Large Contact Centre at the European Call Centre and Customer Service Awards 2012 and 2013 and Best MVNO, for four years running, and Best Community and Social Enterprise at the Mobile News Awards 2013.
Tweakker provides more than 100 MVNOs and network operators with revenue generating and customer care mobile solutions. By enabling their customers to have immediate, problem-free access to a network from power up, they can immediately enjoy the full functionality of their new or replacement phones. As a result, pick up of new Internet services increases on average threefold and customer care costs are reduced by up to 90 per cent.